Unwired Logic Consulting
Our approach

A method.
Not a sales pitch.

Most consultancies start with a solution and look for somewhere to sell it. We start with your business, find where it leaks, and put a number on it — then buy only what the diagnosis justifies.

That's not a sales process. It's a methodology. Three stages, always in this order.

The method01 Assess02 Implement03 Optimize
The principle
We right-size the fix.
Never oversize the project.

Right-sizing means matching the solution to the actual problem — no more, no less. A business with one support channel doesn't need an enterprise build, and one running multiple locations doesn't need a patchwork of half-measures.

We've been inside these problems for over a decade. So we scope systems that grow alongside the business, using proven SaaS instead of bespoke development — and we treat your budget the way we treat our own.

"Buy, don't build."The fix is only as big as the leak.
The method

Three stages. Always in this order.

Almost everyone begins at 01 — because you can't fix a leak you can't see, and you shouldn't buy anything until you can.

01 · Start here

Assess

Find the leak. Put a number on it.

Before we recommend anything, we map the business end to end and find where leads, hours, and money are escaping. No tools purchased, no commitments made — just a clear, costed picture of what's broken, what it's costing, and what the fix actually needs to be. You get that in writing before we ask you to commit to anything.

You walk away withA costed diagnosis and a prioritized plan — yours to keep whether or not you work with us.
Two front doors → CX Platform Audit · Operations, Data & AI Audit
  1. 01.1
    Discover your business
    We learn your business, your stack, and how the day actually runs — front line to back office.
  2. 01.2
    Root-cause analysis
    We trace each symptom to its source, so we fix causes instead of patching symptoms.
  3. 01.3
    Cost the leak
    We put real numbers on what the gaps cost you — in revenue, hours, and lost customers.
02

Implement

Buy and wire what the audit justifies.

We build what the diagnosis justifies — no more, no less. That typically means configuring and connecting proven SaaS platforms rather than building from scratch, then integrating them so your tools feel like one. Everything you implement, you own outright — no proprietary lock-in, no dependency on us to keep the lights on.

You walk away withA working, integrated stack you own outright — recommended on fit, never on commission.
Only what the assessment justifies
  1. 02.1
    Strategic planning
    We outline deliverables and deadlines, and keep you updated at every step.
  2. 02.2
    Wire the stack
    Zendesk, Aircall, Pipedrive and the rest — configured and integrated.
  3. 02.3
    Migrate cleanly
    We move you off legacy systems without losing data or downtime.
03

Optimize

Tune it against your real numbers.

Most implementations drift after go-live. We stay on to catch that before it compounds — training your team off the training wheels, then tuning the stack against the metrics that matter. Monthly reviews, real data, and no vanity metrics — just the numbers that tell you whether the fix is working.

You walk away withA stack that stays measured, not assumed — and a team that owns it.
Measured, not assumed
  1. 03.1
    Remove the training wheels
    We train your people to run the new tools to their full potential, not just switch them on.
  2. 03.2
    Measure what matters
    Conversion rate, response time, cost-per-ticket — tracked against your baseline.
  3. 03.3
    Tune continuously
    We keep the stack sharp as channels, volume, and demand shift.
Why it works

A reputation built on getting it right-sized.

01

Operators, not consultants

We've been inside these problems for over a decade. We've missed the calls and squinted at the reports. We fix what we've lived.

02

Right-sized, every time

Agile systems matched to the actual problem. We don't sell oversized projects, and we treat your budget like ours.

03

Vendor-neutral advice

We recommend what fits, never what pays. No commissions on advisory — if a platform's wrong for you, we say so.

04

Yours to own

Proven SaaS you control, not a custom black box that chains you to us. No lock-in, by design.

FAQ

Three things clients always ask.

Digital transformation gets overwhelming. Here's the straight version.

We scope practical, right-sized solutions so you can focus on growth — never techno-babble, never an oversized project. We analyze the business thoroughly before proposing anything, and we treat every project as if we're spending our own money.

Against your real numbers — conversion rate, response time, cost-per-ticket — measured from your baseline, not assumed. We don't do one-off projects; the job ends when your team can run the new tools to full effect.

Start with a free consultation. We ask three questions, listen, and tell you straight whether we can help. We want to work where we can have a meaningful impact — and if we're not the right people, we'll point you at who is.

No. Everything we wire is proven SaaS you own outright — Zendesk, Aircall, Pipedrive and the rest. No custom black box, no dependency on us to keep it running.

Common, and fine. We assess what you've got, keep what works, and integrate around it. Where a legacy system is holding you back, we migrate you off it cleanly — without losing data or downtime.

Discovery call

Tell us what's leaking. We'll tell you if we can help.

45 minutes. No deck, no pitch. We ask three things, listen, and tell you straight whether we're the right people for the problem.

01What does your current setup look like, and what's the main problem you're trying to solve?
02Where does the day-to-day actually break — in the operations, the systems, or the reporting?
03What have you already tried to fix it, and what did it cost you?
info@unwiredlogic.com
If we're not a fit, we'll say so — and point you at who is.
Replies within one business day.