Unwired Logic Consulting
Retail & ecommerce

Customer service that keeps up with where you actually sell.

For retail and ecommerce businesses in Southeast Asia. Tokyo and Bali, on the ground.

Sell everywhere, support from one place - marketplace channels into one front desk
The problem

Your customers buy on Tokopedia, Shopee, TikTok Shop, your own site, and Instagram DMs. Your support team works in five tabs.

Order queries, returns and complaints land outside your helpdesk, response times blow out, and nobody can tell you which channel is costing you repeat customers.

What we do today

Honest about what we offer right now.

  • One front desk: Zendesk implementation and configuration for multi-channel retail support - marketplace messages, WhatsApp, email and voice in one queue.
  • Marketplace integration: Order context pulled into the ticket so agents stop tab-switching. Including Tokopedia - the channel most integrations skip.
  • Litecard: An innovative marketing channel - digital membership and loyalty cards that boost sales performance without relying on traditional advertising. Convert buyers into repeat customers through the channel they already carry in their pocket.
  • We stay: Managed service after go-live - we run and tune the queue and the loyalty programme, you run the business.
Case study coming - first ecommerce proof case in progress.
Why us

We're implementers,
not a software vendor.

The easy part

The off-the-shelf marketplace apps install in a day.

The part that matters

Then nobody designs the workflow, trains the agents, or watches the queue.

That part is the actual work, and it's what we do - in person, in Southeast Asia.

Discovery call

Tell us where your support queue hurts.

We'll tell you if we can help - and if an off-the-shelf app covers it, we'll say so and you'll save the consulting fee.

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