Sell on every channel.
Support from one.
We wire every marketplace, message, and call into one queue - and stay to run it. We implement; we don't do PowerPoints.
Selling everywhere shouldn't mean supporting from nowhere.
Find your starting point.
Assess first. Implement only what the diagnosis justifies.
Find the leak
- CX Stack Audit
- Reporting & Business Intelligence
Fix it
- CX Platform Implementation
Keep it running
- Managed Services
The CX front desk - honest about what we deliver well now.
- One front desk: Marketplace messages, WhatsApp, email, and voice in one queue your team actually runs.
- Marketplace integration: Order context pulled into every ticket so agents stop tab-switching. Tokopedia included - the channel most integrations skip.
- We stay: Managed service after go-live - we run and tune the queue, you run the business.
Who this is for - and who it isn't.
- Retail and ecommerce brands selling across two or more channels - marketplaces, social, your own site.
- Growing: a new market, more brands, or a CX/support leader just hired.
- A Head of CX, COO, or founder who owns the decision.
- UK, Europe, the Middle East, Africa and Asia-Pacific.
- Single-channel sellers who don't need a consultancy yet.
- Brands set on building a custom platform from scratch - we build on proven foundations, not blank pages.
If you sell on it, we've probably wired it into a support queue.
We're implementers,
not a software vendor.
The off-the-shelf marketplace apps install in a day.
Then nobody designs the workflow, trains the agents, or watches the queue.
That part is the actual work, and it's what we do - in person, in Southeast Asia.
Real brands. Real results.
Modinity sold across Shopee and Tokopedia from two separate seller centres - no shared inbox, no automation, customers waiting up to 30 minutes. We unified both marketplaces into one Zendesk queue, with auto-reply on first touch and product tools built into the chat. Response time dropped from 30 minutes to 2, Shopee response rate hit 99-100%, and they did it without adding headcount.
"An extraordinary achievement that has never been this good in recent years. Customers no longer wait - faster responses mean they make purchasing decisions faster."
Litecard: turn one-time buyers into repeat customers.
Separate from your support desk, Litecard is a marketing channel, not a CX tool. Digital membership and loyalty cards that live in Apple Wallet and Google Wallet, increasing purchase frequency and customer lifetime value. Integrate wallets with your CRM and ecommerce ecosystem to lift engagement and sales - without leaning on paid ads.
Tell us where your support queue hurts.
We'll tell you if we can help - and if an off-the-shelf app covers it, we'll say so and save you the fee.