Zendesk for businesses that aren't storage.
One desk for every customer contact, whatever you sell.
Zendesk, set up for venues, retail and B2B.
One queue for every channel and brand. Phone, email, WhatsApp, marketplace chat and web forms land as tickets. The agent sees the order, the booking or the account beside the conversation and answers without switching systems. The repetitive questions go to an AI agent first, with a help centre beside it, and the reports leadership asks for are built on the same data.
Shopee and Tokopedia replies from 30 minutes to 2 at Modinity. 46,000 contacts a year through one desk at a workforce services group in Australia. Over 100 Zendesk projects delivered.
What we do on Zendesk
We configure Zendesk as the single place every contact lands. Routing, SLA rules, macros, tags and views set up around your departments and brands, not just switched on.
Marketplace, e-commerce and booking systems connected so the order or reservation is on the ticket. We resell Zendesk as well as implement it, so licence, setup and support come from one place.
Common question
If nearly all your guests start on WhatsApp and Instagram and the phone is not a managed channel, Respond.io is the lighter, faster fit. Zendesk is the right call when email and phone matter, when several brands or departments need routing apart, or when you want the AI agent and the reporting on top.
Partnership and trial
Self-storage operator? Zendesk for self-storage →
One call on your operation. No pitch.
45 minutes with Aaron. Bring the problem that's costing you the most. You leave with a view on what to fix first, whether or not you hire us.