Zendesk for self-storage operators.
The front desk every customer contact lands in.
Zendesk, set up for storage.
One queue for every site, routed by site and enquiry type. Calls, email, WhatsApp and web forms land as tickets. The agent sees the tenant's units, balance and reservations in the sidebar, and quotes and reserves without leaving the ticket. Collections and move-outs run as workflows, not reminders.
Over 100 Zendesk projects delivered. Zendesk Advanced Partner.
Configured, not just switched on.
- One queue, routed by site and enquiry type
- SLA rules, macros, tags and views
- Help centre and the AI agent answering first
- Aircall calls and voicemails on the ticket
- WhatsApp, email and web forms as tickets
- Our PMS apps in the sidebar: units, balance, quotes
- Collections and move-outs as workflows
- Reports by site, channel and agent
What we do on Zendesk
We configure Zendesk as the single place every contact lands. Routing, SLA rules, macros, tags and views set up properly, not just switched on.
Our own apps run inside it and call your PMS directly. We resell Zendesk as well as implement it, so licence, setup and support come from one place.
Common question
Ticketing. A B2B CRM is built to move a few big deals through a pipeline. A storage front desk handles hundreds of short conversations a week from enquirers and tenants: quotes, payments, access, move-outs. Ticketing puts every one of them in one queue, on every channel, with the tenant's units and balance beside it. If you sell B2B as well, keep the CRM for that.
Partnership and trial
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Before you book, read the argument.
One call on your operation. No pitch.
45 minutes with Aaron. Bring the problem that's costing you the most. You leave with a view on what to fix first, whether or not you hire us.