Respond.io for messaging-first teams.
One inbox for teams that live on WhatsApp.
Respond.io, set up for storage.
WhatsApp, Instagram, Messenger and web chat in one inbox, routed by site. Opening-hours replies after the office closes, saved answers for the forty questions you get every week, and every conversation assigned to a person. Nothing sits on a personal phone.
Four venues, one inbox, at a Bali beach club.
Configured, not just switched on.
- WhatsApp, Instagram, Messenger and web chat connected
- Routing by site, assignment to a named person
- After-hours auto-replies by site
- Saved answers for the questions you get every week
- A knowledge base your team can search
- Verified WhatsApp Business account
- Opening-hours and escalation rules
- One view for the manager, by site and by person
What we do on Respond.io
We put every messaging channel into one inbox with real routing, assignment and automation behind it.
For operators with 2 to 4 sites, this is the fixed-scope setup.
Common question
If nearly all your customers start on messaging and you don't need the phone as a managed channel, Respond.io is the lighter, faster fit. Zendesk with Aircall is the right call when voice matters or several sites need routing apart.
Not in storage? Respond.io for other businesses →
One call on your operation. No pitch.
45 minutes with Aaron. Bring the problem that's costing you the most. You leave with a view on what to fix first, whether or not you hire us.