Respond.io Implementation
Your customers live in disconnected channels like WhatsApp, Instagram, Facebook, and more. Your team shouldn't be answering from different systems.
Messaging didn't arrive as a strategy. It arrived because customers started sending WhatsApps to whichever number they could find, and someone answered from their own phone. Then a second person did. Now there are three phones, no shared history, and nobody can tell you what was promised to whom.
Respond.io puts every messaging channel into one inbox with real routing, assignment and automation behind it. We configure it around how your team actually works, train them on it, and hand it over.
Fixed deliverables. Yours to own.
A full Respond.io build, from channel connection through to go-live. What varies between tiers is how much we do and how much your team does.
Three ways to run the build. Pick how much you want to own.
Structured sessions covering setup priorities, the channel configuration decisions that matter, and the traps that cost people weeks. Your team does the hands-on work.
We configure the core: channels, workflows and the automations that carry the most load, and set up working examples to follow. Your team carries content, agent onboarding and data entry. We test it together before go-live.
Requirements through to go-live, handled. Configuration, workflow design, integrations and testing are ours. Your team meets a finished system at training.
The difference shows the day a second person has to answer.
One person on WhatsApp works. Two people on WhatsApp is when it stops: the same customer gets two answers, nobody knows which thread is live, and the history sits on somebody's personal phone where the business can't reach it.
After a proper build, messages land in one place, get assigned to someone accountable, and leave a record. Managers can see response times instead of guessing at them. The common questions answer themselves. Your team stops copying context between apps.
Fixed fee per tier, quoted before anything starts.
Each tier is a fixed scope for a fixed fee. You'll have the number in writing after a 30-minute call, before any work begins.
The Respond.io licence itself is separate from the build.
Before you book.
WhatsApp Business is one number on one phone. No routing, no shared history, no way to see who answered what. Respond.io sits across your channels and adds assignment, visibility and automation. If you only ever have one person answering, you may not need it. The moment you have two, you do.
Yes, and some businesses do as they grow into voice and multi-team routing. We'll tell you in discovery if we think you'll outgrow Respond.io within a year, because migrating twice costs more than starting in the right place.
It depends on the tier and how many channels you're connecting. Guidance is a matter of sessions. Collaborative and White Glove run in weeks rather than months. You get a timeline before anything starts.
You own it. The configuration lives in your Respond.io account, it's documented, and your team is trained on it. Run it yourselves after go-live or keep us on through Managed Services. Your choice.
Admin access to the channels you want connected, and time with whoever runs customer contact day to day. Less than you'd expect, and mostly up front.
Get your customer messages off personal phones.
Book a free 30-minute call. Tell us how customers reach you now and we'll tell you whether this or Zendesk is the right build, and what it would take.